Welcome to Cats Away
The Luxury Cattery, where cats enjoy their stay....
Helpful tips for successful boarding
and further information
Be positive
REMEMBER your cat is going on a relaxing holiday, being waited on and given everything they need.
For your peace of mind, we will send regular photo and video updates and you can contact us for an update on their wellbeing.
Worming and Flea Treatments
We ask that your cat must be treated against worms and fleas prior to boarding. This is to help maintain our high hygiene standards for all of our guests. If any guest is found to have worms or fleas, we will contact you or your nominated contacts to arrange a treatment from your vet at the owners cost.
Other Information
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You are responsible for transporting your cat in a suitable safe and secure carrier.
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Any bedding, toys and other comfort items are all left at your own risk.
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All cats must be dropped off and collected during our normal opening hours.
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Any medicines/prescription food must be supplied by the owner at time of boarding.
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Your cats photo maybe used for social media/ our website, if you do not wish us to use their image please contact us or note this on the consent form.
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A condition of boarding is that your cat is in a fit and healthy condition. Any cat showing signs of ill health may be refused admission, to safeguard the health of all boarding cats.
Carriers...
Understandably, cats tend to associate carriers with something negative i.e the vets.
With this in mind, we suggest that in order to make their trip as stress-free as possible, try getting younger cats used to a carrier and to associate it with a more positive experience. e.g take them in the carrier from one room to another where they will be fed...they will soon forget why they didn't like it!
Vets/Illness
Should your cat require veterinary attention during their stay with us we will make every effort to consult with your own vet. However, if their need is urgent and for any unforeseeable reason, we reserve the right to consult our own veterinary practice. Charges for veterinary consultation & treatment will be passed to the owner.
Other Information
Deposits:
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Deposits are non-refundable but if you re-book within 6 months of the cancelled dates we will transfer the original deposit to the new dates for you.
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Late cancellation fees:
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Our cancellation policy requires 14 days notice of cancellation or the payment of 50% of the boarding fees. However we will try to re-book your dates if possible and will reduce the cancellation fee accordingly.
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​In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.
Inoculations
​Evidence of vaccination within the last twelve months will have to be shown in the form of a vaccination certificate or an email. Please bring this with you when you bring your cat, it will be retained during the boarding period.
Vaccinations should have been done at least 10 days before arrival at the cattery. If they are done less than a week there is a risk that your cat’s immunity levels may be low and they may not be fully protected against infection.
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Neutered Cats
Male cats over the age of 8 months are only accepted for boarding if neutered.
Only cats from the same household can share the same family unit. If behaviour between the cats sharing a family pen is observed to be causing unnecessary stress to each party, we will contact you or your allocated contacts and request we separate where possible. This will incur an extra charge for a separate pen at the cost of the owner.
Disclaimer
Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 7 days of the stated departure date and no communication received either from the owner or nominated contact, we reserve the right to re-home them.